|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
- Return Policy:
- Contact our customer service at [email address] or [phone number] to initiate a return.
- Clearly state the reason for the return and provide relevant evidence for faulty or damaged goods.
- Once approved, we will provide instructions on returning the item.
- Refund Process:
- Refunds will be processed using the original payment method or as store credit, as agreed upon during the return process.
- Refunds will be issued promptly once the returned goods are received and inspected.
- Contact Us:
- If you have any questions or concerns about your order, shipping, or returns, please contact our customer service team.
This policy is subject to change in compliance with Australian Consumer Law, and any updates will be reflected on our website.
AVERAGE REVIEW & RECOMMENDATIONS
Average rating based on
0
reviews
1
02 0
3 0
4 0
5 0
Want to recommend this seller?
You must be logged in for recommendation.
Shipping Policy:
Order Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping typically takes 3-5 business days.
- Expedited shipping delivers within 1-2 business days.
Shipping Costs:
- Shipping costs are calculated at checkout based on the weight and destination of the order.
- Free standard shipping is available for orders over a certain amount (mention the threshold).
Tracking Information:
- Once your order is shipped, you will receive a confirmation email with tracking information.
International Shipping:
- We currently ship within Australia only.
Customs and Duties:
- No customs duties are applicable for orders within Australia.
Incomplete or Incorrect Addresses:
- Please ensure your shipping address is accurate. We are not responsible for orders with incomplete or incorrect addresses.
Delays:
- While we strive to deliver on time, unforeseen circumstances (weather, holidays, etc.) may cause shipping delays.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please contact the shipping carrier for assistance.
Returns Policy (Australian Consumer Law):
Change of Mind:
- If you change your mind about a purchase, we are not obligated to provide a refund. However, we may offer an exchange or store credit at our discretion.
- Please contact us within 14 days of receiving your order to discuss a return or exchange.
Faulty or Damaged Goods:
- If the goods are faulty, damaged, or not as described, you have the right to a refund, exchange, or repair.
- Please contact us within a reasonable time frame (typically 30 days) with details and evidence of the issue.
Consumer Guarantees:
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- 0452 565 591
- 0452 565 591
- mrramoneclose@gmail.com