Returns

At NULLA Furniture, we are trusted for value and we make doing business easy. If you are unhappy or don’t see value in the goods that you have purchased, it’s important that we know. We’ll do what we can to make sure that you have the right experience. Our returns policy is as follows:

 

Defective Goods

Where you consider a product is defective or fails to be of acceptable quality, NULLA Furniture will endeavour to have the goods repaired or replaced, or a refund issued. NULLA Furniture may need to send the product to the manufacturer’s repair agent to determine the nature and severity of the issue. In the case of neglect or misuse of the product, a repair, replacement or refund may not be progressed.

Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electronic products. It is your responsibility to ensure that all such data is backed up.

 

Change of Mind Returns

It's important to us that you have the right product to suit your needs. When it can, NULLA Furniture will exchange your item or offer a credit. All change of mind requests must be made within 7 days of receiving goods.

Our change of mind returns do not apply to:

• Computer Hardware & IT Consumables (including Ink & Toner) unless in original packaging and unopened;

• Food Consumables;

• Gift Cards; and

• Customised or Special-Order items.

Please note that for change of mind returns a restocking or return fee may be charged. This fee will be deducted from the refund of money you have already paid. This fee reflects our reasonable costs.

 

Return Process

To organise a return please follow the below simple instructions:

1. Ensure item(s) are in original packaging and suitable for resale. (does not apply to faulty goods)

2. Have a copy of the invoice that relates to the item(s) you wish to return.

3. Contact our office to organise the return.One of our friendly team will discuss your requirements and organise a Return Authority (RA) number should your item(s) be eligible for return.

4. Please do not return any goods without contacting us first. Any items returned without a valid RA number will not be accepted.

5. Contact us via our Contact Form or phone 1300 468 552

Australian Consumer Law (ACL)

Your rights listed above are in addition to, and do not in any way limit, your rights under the ACL. In the case where a product is faulty, is not of acceptable quality, or the product is not fit for its intended purpose, please refer to the ACL for your additional rights.